Burner Watchlist
Refund Policy
Proposed policy: confirm these terms before treating them as the company’s final refund policy.
Day-pass purchases
A day pass is a one-time $1.99 purchase that provides 24 hours of access after payment verification. It does not renew. A completed scan with no qualifying results, or a result that does not match a user’s expectations, does not by itself qualify for a refund.
Access problems
If a verified service-side problem prevents access to a purchased pass, email burnerwatchlist@polsia.app within seven days of purchase with the purchase email and a brief description of the issue. The proposed approach is to investigate and refund a purchase when access was not delivered because of a confirmed service-side failure. Refunds, when approved, are sent to the original payment method.
Scan availability
A daily scan may fail, return incomplete data, or complete without qualifying rows. Results can be delayed or inaccurate. A scan failure or empty result is shown with its available status and coverage details; contact us if a service issue also prevents access to the purchased pass.
Questions and legal rights
Send refund requests to burnerwatchlist@polsia.app. This proposed policy does not limit rights that cannot be waived under applicable law.